FAQ

Please send an email to support@vkb-sim.in and we will contact you as soon as possible but no later than one business day.

Your satisfaction with VKB products is our main goal.

While the controllers allow a simple setup as well as more advanced configurations, you may require hardware setup and software calibration assistance from time to time.

There are several ways to get help from VKB technicians and the community.

Product queries, order enquiries, sales support and general questions

Please send your enquiry to the VKB team at support@vkb-sim.in

We respond to most messages within 1 hour and usually the same day - even after hours. Enquiries we receive Fridays after 5pm and throughout the weekend may not be responded to until the next business day. Thank you for your understanding! 

Hardware and software instructions

Please visit the VKB YouTube channel for installation and configuration instructions

Software downloads

Please find calibration software and instructions on the VKB India Downloads page

Technical support for Indian customers

Please sign up to the Discord server 'HOTAS/HOSAS/SIMPIT'
Here you can ask VKB technicians specific questions with hardware setup and issues as well as software configuration. Please allow some time for a VKB technician to respond to your message as they may help other customers in the meantime

Official VKB community forum

Please connect with the VKB community in the official VKB forum
Here you find official announcements, product manuals, technical discussions and much more

We want to get you flying with your VKB products in no time, so please reach out to us because we are here to help! Thank you.

Unfortunately not.

VKB-SIM India only supports VKB® products purchased at vkb-sim.in (as evidenced by the VKB-SIM India sales record, invoice, and order number).

If you have purchased a VKB® product from a third-party reseller, please contact the third-party reseller for any support and questions.

VKB-SIM India is the sole distributor of VKB products to India.

We do not ship to other countries. Please visit the VKB website for a list of international resellers.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit VKB-SIM India customer account registration and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@vkb-sim.in just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is cancelled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via support@vkb-sim.in, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Sadly, we are unable to modify your order once we have started processing it. If you need to order a greater quantity or an additional product, please place an additional order online.

Shipping times are indicative only and can not be guaranteed as we use third-party providers.
VKB-SIM only uses reputable shipping businesses.

Current and future local and international COVID restrictions may impact shipping services and timelines. We do our best to minimise interruptions for our customers.
Please note we can not guarantee delivery timelines. Thank you for your understanding.

The Shipping fees are displayed at Checkout.

Your order may be subject to duties, taxes, handling, and/or other charges by Indian authorities. These fees and charges are not included in the cost of your order and are not reimbursed by VKB-SIM India.

You will be required to pay such fees and charges before the Goods are delivered to you. If you choose not to pay these fees and charges, you therefore do not accept delivery of the Goods, and you agree to forfeit all monies paid at the time you placed your order and you agree not to seek reimbursement of the monies paid, including opening a chargeback claim of the monies paid via your card issuer financial institution or payment service provider.
 
You will be required to disclose the required personal details via the Indian Customs 'Know your customer' portal. This is required in order to clear the products through Indian Customs.

Orders to our Indian customers will usually be shipped via Express freight.

Orders for products that are in inventory will generally be shipped within 1-2 business days and delivered within 5 to 12 business days.
Products that are on back order will take an additional 1-3 weeks subject to the product.

Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Due to COVID restrictions and impacts on shipping, we can not guarantee delivery timelines. Thank you for your understanding.

We accept most major credit cards.
Please see the Checkout page after you selected the products for payment options.

Unfortunately, PayPal is not available.

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

For all returns you must contact support@vkb-sim.in first in order to receive a return authorisation.

You can return your item to us, within 14 days after receiving it, as long as the box and its contents are undamaged, unopened, unused and contained in its original packaging with all tags and labels attached.

To exchange a product, simply return the unwanted product to us and make a separate purchase through our webstore.

Please contact our customer service team via support@vkb-sim.in. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via support@vkb-sim.in with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return within 14 days after purchase, providing it’s in “as new” condition, in its original packaging with all labels attached. Please contact support@vkb-sim.in to organise a return for a full refund.