Shipping policy

Subject to you complying with VKB-SIM India's Terms of service and acceptance of your order by VKB-SIM India, VKB-SIM India will sell and supply the products to you as shown on your order confirmation.

VKB-SIM India uses third-party contractors such as Fedex for the delivery of your order.

Products may not be available for immediate delivery. VKB-SIM India will endeavour to ship your order to you within two to three (2-3) business day of the date you placed your order.

Some products may not be held in stock or may be on back order. You agree that your order for any such products may take up to two to four (2-4) weeks to be delivered to you from the date you placed your order. This timeframe is the average delivery lead time required by our manufacturer. VKB-SIM India will contact you on receipt of your order to notify you of the indicative delivery date.

Most products are held at our international warehouse and products will be shipped to customers from this location.
Delivery times and fees are calculated at the time you place your order. Your order may be subject to duties, taxes, handling, and/or other charges by Indian authorities. These fees and charges are not included in the cost of your order and are not reimbursed by VKB-SIM India. You will be required to pay such fees and charges before the Goods are delivered to you. If you choose not to pay these fees and charges, you therefore do not accept delivery of the Goods, and you agree to forfeit all monies paid at the time you placed your order and you agree not to seek reimbursement of the monies paid, including opening a chargeback claim of the monies paid via your card issuer financial institution or payment service provider.

You will be required to disclose the required personal details via the Indian Customs 'Know your customer' portal. This is required in order to clear the products through Indian Customs.
If you fail to meet these obligations the products will not be delivered to you and you will not be entitled to a refund.

When you complete your order you will be prompted to specify the address the order is to be delivered to. VKB-SIM India only ships to addresses in India.

If VKB-SIM India gives you notice that it will be unable to deliver your order within ten (10) business days of receipt of your order, due to lack of stock, you may cancel your order without charge, and VKB-SIM India will arrange for a full refund of any payment made by you to be processed.

Delivery times may be greater than 10 business days for regional or remote areas in India.

The delivery address must be an address within India and cannot be a freight forwarding location. 

The third-party contractor we engage to perform the delivery of your order will deliver the products to you according to their terms & conditions. You agree to be bound to these terms & conditions when you place your order.
The third-party contractor may leave the products at your address at a location that may not necessarily be secure. You agree that the products are in your possession once delivery at such location has occurred and therefore the risk of loss of the products is solely yours.
Your signature may be required for the third-party contractor to leave the products at your address.
If you do not wish to have the products left at your address while unattended you must specify so when you place your order.
You agree that VKB-SIM India is not liable for any loss of the products once the products have been deposited at your address.

If you wish to change the delivery address you must contact us at support@vkb-sim.in immediately. If the order has already been dispatched we may not be able to change the delivery address.

VKB-SIM India will use its best endeavours to deliver your order within any stated timeframes for dispatch, however VKB-SIM India does not warrant that these timeframes will always be met, as many factors may affect these timeframes.

VKB-SIM India cannot and will not accept responsibility for delivery failures or delays by our third party delivery contractor.